Conflict Management

Contact Hour(s):  

1.5 Contact Hours 

Author: 

Sadia A (MPH, MSN, WHNP-BC) 

This peer-reviewed course is applicable for the following professions:

Advanced Practice Registered Nurse (APRN), Athletic Trainer (AT/AL), Certified Nurse Midwife, Certified Nurse Practitioner, Certified Registered Nurse Anesthetist (CRNA), Certified Registered Nurse Practitioner, Clinical Nurse Specialist (CNS), Licensed Practical Nurse (LPN), Licensed Vocational Nurses (LVN), Midwife (MW), Nursing Student, Occupational Therapist (OT), Occupational Therapist Assistant (OTA), Physical Therapist (PT), Physical Therapist Assistant (PTA), Registered Nurse (RN), Registered Nurse Practitioner, Respiratory Therapist (RT) 

Accreditations:  

The American Nurses Credentialing Center (ANCC), The American Occupational Therapy Association (AOTA), Board of Certification for Athletic Trainers (BOC) 

CEUFast, Inc. is an AOTA Provider of professional development.  PD activity approval ID# 14128. This distant learning-independent activity is offered at 0.15 CEUs Intermediate, Categories: Professional Issues.  The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures.

State Approvals: 

Alabama, Provider #ABNP1485; California BRN Provider #CEP # 13509; Florida Physical Therapy Association Approval: CE26-1318842; Kentucky Board of Nursing Provider #7-0085; Kentucky Board of Licensure for Occupational Therapy; Florida Board of Nursing Provider 50-353; Nevada Board of Physical Therapy; New York State Education Department’s State Board for Physical Therapy   

Course Description: 

This course discusses conflict management in health care settings. It includes types of workplace conflicts, ways to manage conflicts, and a general awareness of professional psychology and workplace dynamics. 

Outcomes: 

≥ 92% of participants will know what contributes to conflict in the workplace and how to effectively navigate conflict management. 

Objectives: 

After completing this continuing education course, the participant will be able to meet the following objectives: 

1. Describe common types of conflicts in the workplace.
2. Explain factors that can affect workplace conflict.
3. Analyze possible implications for workplace conflict and poor conflict resolution.
4. Propose recommendations for communication and de-escalation techniques for conflict management.
5. Outline the stages of conflict and conflict management. 

Disclosures: 

CEUFast Inc. and the course planning team for this educational activity do not have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.