Course Summary
Contact Hour:
1 Contact Hour
Author:
Celeste Barefield (MSN, APRN, FNP-BC)
This peer-reviewed course is applicable for the following professions:
Athletic Trainer (AT/AL), Certified Medication Assistant (CMA), Certified Nursing Assistant (CNA), Certified Registered Nurse Anesthetist (CRNA), Dietetic Technicians, Registered (DTR), Dietitian/Nutritionist (RDN), Home Health Aid (HHA), Licensed Nursing Assistant (LNA), Licensed Practical Nurse (LPN), Licensed Vocational Nurses (LVN), Medical Assistant (MA), Nursing Student, Occupational Therapist (OT), Occupational Therapist Assistant (OTA), Physical Therapist (PT), Physical Therapist Assistant (PTA), Registered Nurse (RN), Respiratory Care Practitioner, Respiratory Therapist (RT)
Accreditations:
The American Nurses Credentialing Center (ANCC), The American Occupational Therapy Association (AOTA), Board of Certification for Athletic Trainers (BOC)
State Approvals:
California Department of Public Health NAC# 7037; Florida Board of Nursing Provider 50-353
Course Description:
This course discusses the need for improved customer satisfaction, personal customer service style, and implementation of improved customer service in healthcare.
Outcomes:
At the end of this activity, ≥ 92% of participants will demonstrate an increase in knowledge of how to identify the importance of good customer service in healthcare and how to improve patient-centered empathy through the principles of holistic health care by self-reporting their achievement of the course outcome as either “completely met” or “almost completely met” within the course evaluation or by scoring an 80% or higher on the post-test.
Objectives:
After completing this continuing education course, the participant will be able to:
Outline components of customer service.
Define methods of non-verbal communication that may affect customer service and satisfaction.
Evaluate strategies to improve patient centered empathy.
Determine strategies to promote inclusivity in healthcare environments.
Outline methods identity areas for improvement in customer service.
Disclosures:
CEUFast Inc. and the course planning team for this educational activity do not have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.