Course Summary
Contact Hour:
1 Contact Hour
Author:
Celeste Barefield (MSN, APRN, FNP-BC)
This peer-reviewed course is applicable for the following professions:
Athletic Trainer (AT/AL), Certified Medication Assistant (CMA), Certified Nursing Assistant (CNA), Certified Registered Nurse Anesthetist (CRNA), Dietetic Technicians, Registered (DTR), Dietitian/Nutritionist (RDN), Home Health Aid (HHA), Licensed Nursing Assistant (LNA), Licensed Practical Nurse (LPN), Licensed Vocational Nurses (LVN), Medical Assistant (MA), Nursing Student, Occupational Therapist (OT), Occupational Therapist Assistant (OTA), Physical Therapist (PT), Physical Therapist Assistant (PTA), Registered Nurse (RN), Respiratory Care Practitioner, Respiratory Therapist (RT)
Accreditations:
The American Nurses Credentialing Center (ANCC), The American Occupational Therapy Association (AOTA), Board of Certification for Athletic Trainers (BOC)
CEUFast, Inc. is an AOTA Provider of professional development. PD activity approval ID# 9998. This distant learning-independent activity is offered at 0.1 CEUs Intermediate, Categories: Professional Issues. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures.
State Approvals:
Alabama, Provider #ABNP1485; California BRN Provider #CEP # 13509; Florida Physical Therapy Association Approval: CE26-778242; Kentucky Board of Nursing Provider #7-0085; Florida Board of Nursing Provider 50-353; Nevada Board of Physical Therapy; New York State Education Department’s State Board for Physical Therapy
Course Description:
This course discusses the need for improved customer satisfaction, personal customer service style, and implementation of improved customer service in healthcare.
Outcomes:
≥ 92% of participants will know the importance of customer service in healthcare and how to improve patient-centered empathy through the principles of holistic healthcare.
Objectives:
After completing this continuing education course, the participant will be able to:
Outline components of customer service.
Define methods of non-verbal communication that may affect customer service and satisfaction.
Evaluate strategies to improve patient centered empathy.
Determine strategies to promote inclusivity in healthcare environments.
Outline methods identity areas for improvement in customer service.
Disclosures:
CEUFast Inc. and the course planning team for this educational activity do not have any relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.